Re-entering the same details
Online inquiries retyped into a spreadsheet, or the same customer details entered in more than one place.
[ Business systems and automation ]
Cut repetitive admin
Re-entering the same information, chasing follow-ups, and rebuilding reports by hand add up. We pick one of those jobs and make it run with fewer steps and less to remember.
[ 01 ] Where the time goes
The work that gets stuck in between
Most small businesses run on a spreadsheet, an inbox, and a few apps. The trouble is usually the handoffs between them.
Follow-ups that live in someone’s head
Reminders that don’t depend on memory, and one list the whole team can trust.
Reports rebuilt by hand
Numbers that update without copying and pasting every week.
Tools that don’t talk to each other
Getting your spreadsheet, inbox, and apps to share information, so there are fewer places to check for the same answer.
[ 02 ] What happens next
Start with one workflow
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Free 15-minute discovery call
Pick one process to talk about: what it is, who handles it, and what a better outcome would look like.
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One-workflow assessment, when it fits
The $149 assessment maps how that workflow runs today, finds the main bottleneck, and suggests one improvement, with a written recap.
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Separately scoped work
If you want to build the improvement, that work is scoped separately before it starts. You decide with a clear picture.
- [ Area ] Whatcom County small businesses
- [ Format ] Remote-first
- [ Hours ] Evening and weekend appointments, as availability allows
See exactly what the $149 one-workflow assessment includes and leaves out.
[ 03 ] Common questions
Good questions to ask first
Do I have to replace the tools I already use?
No. The starting point is the spreadsheet, inbox, and apps you already have, one workflow at a time.
Why start with an assessment?
Looking closely at one workflow first shows where the time actually goes before anything gets built. It is $149 for one workflow and ends with a written recap and one suggested improvement.
Do you need access to our systems for the assessment?
No. The assessment works from a walkthrough or a sanitized example, so no passwords are needed. Live system access belongs to separately scoped work.
Is AI part of this?
Only where it clearly helps, and with you in control of what goes out. It is one tool among several, not the point.
What happens after the assessment?
You get the recap and an estimate of what the next project would involve. If you want to go ahead, that work is scoped separately, and the decision is yours.
[ 04 ] Start here
Bring one workflow you’d like to fix
A free 15-minute call with Karhum Samaha, Emerging Technologies Consultant and founder of Solid State NW.
Helpful to bring
- The one process you’d most like to improve
- Who handles it today
- The tools involved, like spreadsheets, inbox, or apps
- What a better week would look like
No preparation is required. A rough idea is plenty.
Other ways we help