Email, accounts, and sign-in trouble
Messages that don’t arrive, accounts you can’t get into, or more passwords than anyone can keep straight.
[ Technical support ]
Fix a tech problem
When a computer, account, or everyday tool gets in the way of your work, you get a clear explanation of what is wrong and what it will take to fix, in plain language.
[ 01 ] What we help with
The everyday problems that eat your time
Small businesses rarely have someone down the hall to call. This is that help, without the jargon.
New computers, accounts, and shared files
A new laptop, a new team member, or a shared folder set up so it works properly from the first day.
Slow or confusing setups
Fewer workarounds, and a setup that makes sense to the people who use it every day.
[ 02 ] What happens next
From “it’s broken” to a clear plan
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Free 15-minute discovery call
Tell us what is going wrong. Together we work out whether it is a quick fix or something bigger.
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Short scope conversation
Anything urgent starts here, so you know what is involved and what it will take before any work begins.
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Separately scoped work
Fixes, setup, and device or network troubleshooting are scoped before they start. You decide with a clear picture.
- [ Area ] Whatcom County small businesses
- [ Format ] Remote-first
- [ Hours ] Evening and weekend appointments, as availability allows
If the real problem is a process, like retyping the same details or chasing follow-ups, the one-workflow assessment may be a better place to start.
[ 03 ] Common questions
Good questions to ask first
Something is urgent. Can you help right away?
Start with the free call. Urgent problems go straight to a short scope conversation. Appointments are in the evenings and on weekends, as availability allows, so you get an honest answer about timing before anything starts.
What does technical support cost?
The discovery call is free. Support work is scoped before it starts, so you know what is involved before you agree to anything.
Do I need to share passwords on the first call?
No. The first call is a conversation. If a fix needs access to an account or device, that is discussed and agreed when the work is scoped.
Do you come on-site?
Work starts remotely. If a problem needs a different approach, that is part of the scope conversation.
What if it turns out to be a bigger problem?
You will hear that plainly, along with your options. Bigger changes are scoped separately, so you stay in control of what happens next.
[ 04 ] Start here
Tell us what is getting in the way
A free 15-minute call with Karhum Samaha, Emerging Technologies Consultant and founder of Solid State NW.
Helpful to bring
- What is going wrong, and when it started
- Which computers, accounts, or tools are involved
- Who is affected by it
No preparation is required. A rough description is plenty.
Other ways we help